PART 3

We are continuing to make progress on collaboration—and now we are starting to see real, measurable changes.

What once felt somewhat fragmented is becoming more connected. Teams are communicating better, supporting each other more naturally, and working together more effectively.

So, what sparked this change?

One of the drivers behind this progress has been the addition of younger associates over the past couple of years. They are more accustomed to working in groups, sharing ideas, and helping each other. That mindset has had a positive influence on the broader team.

To build on this, I started meeting with them briefly at the end of each day. These are short, informal check-ins where each person shares what they worked on.

Over time, this created visibility.

People now have a better understanding of what others are working on—and that awareness is leading to action.

We are starting to see associates step in to help each other without being asked. Communication is improving, and teams are becoming more aligned. Collaboration is becoming more natural.

As this approach spreads across the organization, we are seeing:

1. Better teamwork
2. We meet together and resolve any issues
3. More focus on meeting customer expectations

We still have work to do, but the direction is clear.

This experience continues to reinforce an important point: When people are informed, connected, and encouraged to contribute, collaboration begins to happen naturally.